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Posted by PETER MAHER, Newtown CT on January 23, 2008 at 14:40:52:
I had a Burnham model V7 installed Jan 1997.
Boiler was replaced once already -- don't know exact year but obviously sometime between Jan 1997 and Jan 2008.
Today I discovered that boiler has again cracked (in 3 places!). Flooded basement!
I NEED ADVISE!... I am told that Burnham will give me another boiler at 5% cost (whatever that means, and given a 10 yr full and 10 yr prorated warranty), BUT that the V7 boiler is no longer made, due to the fact that it was defective, so the replacement boiler will be a model V8. AND because the V8 is so different from the V7 that the labor cost to install will be more than the cost of a brand new entire furnace! (Labor, naturally, not covered under Burnham warranty.)
Option #2: If I buy a new Burnham furnace, Burnham will give me a $1,000 rebate.
Option #3: I can always say the h*ll with Burnham and their defective products and go with a new brand furnace altogether.
I have been told that 2 out of 3 Burnham V7's had defective boilers, and that's why they were taken off the market and replaced with V8's. True?
Does anyone know of a Class Action Suit that I can join in?
I would think that given the extent of this defect that Burnham would be liable to replace my entire furnace, boiler and all -- including parts and labor.
Can anyone tell me what to do? I feel like I have been played for a fool. (I should have been told the first time the boiler was replaced that the model was defective, while the furnace was still under full warranty.)
Will appreciate all comments.
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