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Posted by Kathy Mailler on October 12, 2010 at 14:04:58:
In Reply to: Re: BURNHAM V7 CRACKED BOILER posted by Aaron D. Osgood on April 02, 2008 at 13:40:42:
: I'm having the SAME issue - my original V7 was installed in 1995 in my new home. In 1999, the 2nd section cracked and the unit was replaced. Now, the 2nd section is cracked AGAIn and Burnham is saying that the warranty is 10 years from the ORIGINAL install!!!
: : We are in the process of having our Burnham boiler replaced next week (if they ship it that is). Ours was installed in March 1999 - will cost between $2500 - $2700 to install the new due to the changes between the 2 models. I read on an old site where someone was pursuing a class action suit with Alexander, Hawes and Audet and the contact email is: email@example.com. Not sure where this ever went...thought I'ld at least try and email and see if it goes thru.
: : : I had a Burnham model V7 installed Jan 1997.
: : : Boiler was replaced once already -- don't know exact year but obviously sometime between Jan 1997 and Jan 2008.
: : : Today I discovered that boiler has again cracked (in 3 places!). Flooded basement!
: : : I NEED ADVISE!... I am told that Burnham will give me another boiler at 5% cost (whatever that means, and given a 10 yr full and 10 yr prorated warranty), BUT that the V7 boiler is no longer made, due to the fact that it was defective, so the replacement boiler will be a model V8. AND because the V8 is so different from the V7 that the labor cost to install will be more than the cost of a brand new entire furnace! (Labor, naturally, not covered under Burnham warranty.)
: : : Option #2: If I buy a new Burnham furnace, Burnham will give me a $1,000 rebate.
: : : Option #3: I can always say the h*ll with Burnham and their defective products and go with a new brand furnace altogether.
: : : I have been told that 2 out of 3 Burnham V7's had defective boilers, and that's why they were taken off the market and replaced with V8's. True?
: : : Does anyone know of a Class Action Suit that I can join in?
: : : I would think that given the extent of this defect that Burnham would be liable to replace my entire furnace, boiler and all -- including parts and labor.
: : : Can anyone tell me what to do? I feel like I have been played for a fool. (I should have been told the first time the boiler was replaced that the model was defective, while the furnace was still under full warranty.)
: : : Will appreciate all comments.
: : : Thanks,
: : : Peter Maher,
: : : Newtown, CT
here's a lawyer taking info on the situation we're in the same wet basement as you
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