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Riello burner: nozzle problem or technician problem?

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Posted by Rebecca Leong on December 08, 2005 at 10:04:52:

We have a 4 year old Riello burner with a Burnham boiler, hot water baseboards and tankless HW at our second home. We had no problems, then I had it cleaned in September by Tim the technician. Since then, I've had to restart it using the red button on the front several times - and we're only there on weekends this time of year. We had the oil company return in November, and technician Doug replaced a nozzle, said the prior cleaning may have loosened debris which had clogged it. This morning (2a.m.!) the low temp alarm went off - technician Tim returned, and...replaced the nozzle. And decreased the air intake. He said that the Riellos are notoriously temperamental, and left a bill for $120.

So, do these guys know what they're doing?

Also,I waited until the temperature in the house came up to 58 before leaving, and noticed that the furnace cycled on for five minutes or so, shut off for another five minutes, then cycled on again, for the hour it took to get the heat back up. I thought that (precleaning) it cycled on until the house was up to the new temperature, then went off. The oil company said, no, the behavior I'm noticing now is normal. Am I just paranoid now?

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